Cancellation policy

You can cancel your booking online at any time before pickup. Last updated: 18 October 2026.

How to cancel

• Open the Manage booking link in your confirmation email, or go to My bookings and enter your booking number and email address.
• Before you confirm, the page shows the exact cancellation fee and the amount we will refund.
• You receive a cancellation email as soon as it is done.

Fees

• Free cancellation until 24 hours before the pickup time, unless a different deadline is shown on your booking.
• Non-refundable bookings: during major events, trade fairs and peak periods, some rides are offered as non-refundable. This is clearly shown before you pay and in your confirmation. A non-refundable booking cannot be refunded if you cancel, but you can still contact us to change the date or time if availability allows.
• After that deadline a cancellation fee applies, up to the full price of the ride. The fee is always shown before you confirm the cancellation.
• If you do not show up at the pickup and did not cancel, the booking is charged in full and is not refunded.

Refunds

• The refund is the amount you paid minus the cancellation fee, if any.
• We refund to the card you paid with, automatically. Depending on your bank, it appears on your account within 5–10 business days.

Changes

To change the date, time, address or vehicle, contact us at bookings@beneluxlimo.com with your booking number as early as possible. If the change is not possible, you can cancel under this policy and book again.

If we cancel

If we cannot carry out your ride, we refund the full amount you paid.

Flight delays and cancellations

We track your flight and adjust the pickup when it lands late, at no extra cost. If your flight is cancelled, contact us as soon as possible: we will move or cancel your booking.