Privacy policy

This privacy policy explains how we collect, use and protect your personal data when you use beneluxlimo.com and book our services. Last updated: 18 October 2026.

Who we are

The data controller is PAXVEL SRL, Boulevard de l'Empereur 10, 1000 Brussels, Belgium ("we", "us"). Questions about your data: bookings@beneluxlimo.com.

What data we collect

• Booking details: lead passenger name, email address, phone number, number of passengers and luggage, flight number, pickup and drop-off addresses, date and time, and any notes you add.
• Proposal requests: organisation, contact person, email, phone and the programme you describe.
• Payment: payment is handled by Stripe on its secure page. We never see or store your full card number. We receive the payment status, amount and the last digits of the card.
• Technical data: IP address, browser type and pages visited, used for security, fraud prevention and (with your consent) statistics.
• Messages: what you send us by email or WhatsApp.

Why we use it and on what legal basis

• To provide and manage your booking, send confirmations, driver details and updates (performance of a contract).
• To answer your proposal request (steps at your request before a contract).
• To process payments, refunds and invoices, and to meet tax and accounting obligations (legal obligation).
• To protect the site against fraud and abuse (legitimate interest).
• For statistics and measuring our advertising, only if you accept these cookies (consent).

Who we share it with

• Paxvel Hub and the local transport company that carries out your ride. The driver receives your name, phone number, flight and pickup details.
• Stripe for payments.
• Brevo for sending booking emails.
• Photon / OpenStreetMap for the address search (only the text you type, never your name).
• Google for statistics and advertising measurement, only with your consent (see Cookies).
• Our hosting provider, which stores the site and database.

We do not sell your personal data.

International transfers

Some providers may process data outside the European Economic Area. Such transfers are protected by an adequacy decision, the EU–US Data Privacy Framework or standard contractual clauses.

How long we keep it

Booking and payment records are kept as long as required by Belgian tax and accounting law. Other data is deleted or anonymised when it is no longer needed.

Your rights

You can ask for access to, correction or deletion of your data, restrict or object to its use, ask for a copy of it (portability) and withdraw consent at any time. Write to bookings@beneluxlimo.com. You can also complain to the Belgian Data Protection Authority (www.dataprotectionauthority.be).

Cookies

We use a small number of cookies. Essential cookies are always on because the site cannot work without them. Analytics and marketing cookies are only set after you agree in the cookie banner. You can change your choice at any time with Cookie settings at the bottom of every page.

• aesid (essential): keeps your search, selected vehicle and booking session. Deleted when you close your browser.
• ae_consent (essential): remembers your cookie choice. Kept for 6 months.
• Stripe (essential): Stripe sets its own cookies on its payment page to process the payment and prevent fraud.
• _ga, _ga_* (analytics, only with consent): Google Analytics, provided by Google Ireland Limited. Kept for up to 2 years.
• _gcl_au (marketing, only with consent): Google Ads, to measure which ads lead to bookings. Kept for up to 90 days.

We never send your name, email address, phone number or addresses to Google. If you refuse analytics and marketing cookies, Google tools on this site run in a restricted mode that does not store cookies on your device.

Changes

We may update this policy. The date at the top shows the latest version.