Terms and conditions

These terms apply to every booking made on beneluxlimo.com. By booking you accept them. Last updated: 18 October 2026.

1. Who we are

Benelux Limo is a service of PAXVEL SRL, Boulevard de l'Empereur 10, 1000 Brussels, Belgium, VAT BE 1015.153.795 ("we", "us"). Contact: bookings@beneluxlimo.com.

2. Our service

We arrange private chauffeured transfers and hourly chauffeur services. The ride is carried out by a licensed local transport company working with us through the Paxvel Hub network. We remain your point of contact before, during and after the ride.

3. Prices

• The price is per vehicle, not per passenger, and includes VAT, tolls, parking at pickup and flight tracking.
• The price shown when you book is final for the details you entered. It does not change with traffic.
• Extra costs only apply if you change the booking (for example a longer route, an extra stop or extra waiting time beyond what is included), and only after we tell you the amount.

4. Booking and payment

• You pay online by card through Stripe. We never see or store your full card number.
• Your booking is confirmed when you receive our confirmation email with a booking number.
• Please check the confirmation. If something is wrong (name, date, time, address, flight number), contact us straight away.

5. Your responsibilities

• Give correct details: pickup and drop-off address, date and time, flight or train number, number of passengers and luggage, and a phone number that works on the day.
• Choose a vehicle that fits all passengers and luggage. If the luggage does not fit safely, the driver may refuse it or a larger vehicle may be needed at extra cost.
• Tell us in advance if you need child seats. Children must travel in a suitable seat as required by law.
• Smoking, illegal substances and behaviour that puts the driver or the vehicle at risk are not allowed. Damage or exceptional cleaning caused by passengers may be charged.

6. Airport pickups and waiting time

• We track your flight. If it lands late, the pickup time is adjusted and the driver waits for you.
• Free waiting time after landing: 60 minutes at airports and 15 minutes at other addresses. After that, waiting time may be charged or the driver may leave if we cannot reach you.
• If you cannot find the driver, call the number in your confirmation email before leaving the meeting point.

7. Changes and cancellations

You can cancel online with the link in your confirmation email. Fees and refunds are explained in our cancellation policy. If you do not show up at the pickup without cancelling, the booking is charged in full.

8. Right of withdrawal

Because our service is passenger transport on a specific date and time, the 14-day right of withdrawal for distance contracts does not apply (Article VI.53, 12° of the Belgian Code of Economic Law). Our own cancellation policy applies instead.

9. Delays and liability

• We do our best to be on time, but we are not liable for delays caused by traffic, weather, road closures, strikes or other events outside our control.
• Please plan enough time for your flight or appointment.
• Our liability is limited to the price of the booking, except where the law does not allow such a limit (for example in case of intent, gross negligence or personal injury).
• Luggage and personal items remain your responsibility. Please check the vehicle before you leave it.

10. Complaints

Send your complaint to bookings@beneluxlimo.com with your booking number, preferably within 7 days after the ride. We reply within 14 days.

11. Personal data

We use your data only to arrange and manage your booking. See our privacy policy.

12. Applicable law

These terms are governed by Belgian law. Disputes go to the courts of Brussels, without prejudice to the mandatory rights you have as a consumer in your country of residence.